Refund and Return Policy

Requests to return Goods must be approved in advance, in writing, by 10X Engineered Materials. If the reason for the return is other than a timely claim under the Seller’s Limited Warranty for the product, a 25% restocking fee will be assessed, and the Buyer must pay both the original outbound freight and the return freight and all handling charges. Any return of Goods is also subject to inspection and final acceptance at Seller’s plant. Any authorized credit adjustments will apply only if the Goods are returned in the same condition as when those particular Goods were shipped. No credit will be given for unauthorized returns, opened packaging, or partial packages.

Read our complete Terms and Conditions here.

Key Points

1. Approval Required: Requests to return goods must be approved in advance, in writing, by the Seller.

2. Restocking Fee: If the return is not due to a warranty claim, a 25% restocking fee will be assessed.

3. Freight Charges: The Buyer must pay both the original outbound freight and the return freight and all handling charges.

4. Inspection and Acceptance: Any return of goods is subject to inspection and final acceptance at the Seller’s plant.

5. Condition of Goods: Authorized credit adjustments will only apply if the goods are returned in the same condition as when they were shipped.

6. Unauthorized Returns: No credit will be given for unauthorized returns, opened packaging, or partial packages.

7. Time Frame: Items will be considered for return if brought to the attention of 10X Engineered Materials within a 90 day window from delivery of said good(s).